Responsible
Gaming at krkeya

1 Our Commitment to Responsible Gaming

At krkeya, responsible gaming is not a checkbox — it is a core part of how the platform operates. We believe that every player in Bangladesh deserves a safe, transparent, and controlled environment when they choose to gamble online. Our responsible gaming framework is built around three principles: prevention, education, and immediate access to help.

Online gambling is a legal and widely enjoyed form of entertainment for millions of adults. The vast majority of players — from Dhaka to Chittagong, from Sylhet to Cox's Bazar — gamble recreationally, set their own limits naturally, and experience no long-term harm. However, krkeya acknowledges that a minority of players may develop gambling habits that become problematic, and we take our responsibility to those players extremely seriously.

This page explains every tool and resource that krkeya has put in place to help you stay in control of your gambling activity. We encourage all players to read this page in full, even if they do not currently have any concerns about their gambling behaviour. Understanding these tools before you need them is always the safer approach.

1.1 What Responsible Gaming Means at krkeya

Responsible gaming at krkeya means treating gambling as entertainment with a defined cost — like going to a cinema or a cricket match — rather than as a way to generate income or escape personal problems. It means setting clear boundaries on time and money before you start, sticking to those boundaries even when the session is going well, and seeking help immediately if you find those boundaries slipping.

krkeya provides six distinct protective tools — deposit limits, wager limits, loss limits, session time reminders, cooling-off periods, and full self-exclusion — all of which are available at zero cost and can be activated within your Account Settings at any time. Each tool is described in detail in the sections below.

2 Age Restriction — 18+ Only

krkeya strictly prohibits the use of the platform by anyone under the age of 18. This is a non-negotiable requirement that applies to every player, regardless of location or payment method. Gambling by minors is illegal, harmful to youth development, and strictly against krkeya platform rules.

2.1 Age Verification Process

All players on the krkeya platform are required to complete identity verification (KYC) before making a withdrawal. The KYC process requires submission of a valid government-issued photo ID — such as a National Identity Card (NID) or passport — which confirms both identity and date of birth. Accounts where age cannot be confirmed will have withdrawal access suspended until verification is completed.

2.2 Protecting Minors in Your Household

If you share a device with younger family members or children, krkeya strongly recommends the following precautions:

• Always log out of your krkeya account after each session — do not leave your account open on a shared device
• Use a strong, unique password that family members cannot guess
• Enable device-level parental controls to restrict access to gambling websites on shared mobile phones or computers
• Never share your bKash, Nagad, or Rocket credentials with family members, as these are linked to your krkeya deposit method
• Contact krkeya support immediately at [email protected] if you believe a minor has accessed your account

3 Deposit Limits & Spending Controls

One of the most effective ways to keep your gambling under control is to set a fixed budget before you start playing. krkeya offers three types of spending limits that you can configure directly from your Account Settings panel. All limits are applied immediately upon saving, and requests to increase a limit are subject to a mandatory 48-hour cooling-off period before the increase takes effect.

3.1 Daily Deposit Limit

Set the maximum amount you can deposit into your krkeya account in any 24-hour rolling window. For example, if you set a daily limit of ৳2,000, you will be unable to deposit further funds once that threshold is reached, regardless of how much you have won or lost. The limit resets at midnight Bangladesh Standard Time (UTC+6).

3.2 Weekly Deposit Limit

Set a maximum deposit ceiling for any 7-day rolling period. This is useful for players who tend to exceed their budget across multiple shorter sessions spread over a week. Weekly limits provide a broader safety net than daily limits alone.

3.3 Monthly Deposit Limit

Set a hard ceiling on total deposits for any 30-day rolling period. Monthly deposit limits are particularly useful for players who receive monthly income (salary, freelance payments, bKash transfers from family) and want to ensure that gambling never consumes more than a fixed percentage of that income.

3.4 How to Set Your Deposit Limits

4 Time-Out & Cooling-Off Periods

Sometimes a player needs a short break from gambling without committing to a full self-exclusion. krkeya's time-out feature allows you to temporarily suspend your account for a defined period so that you cannot log in, deposit, or place bets during that window.

4.1 Available Time-Out Durations

• 24 Hours — A single-day pause, ideal if you feel the urge to chase losses after a bad session
• 7 Days — A one-week break, useful after a stressful week or during a period of financial pressure
• 30 Days — A one-month pause, recommended if gambling is consistently interfering with daily responsibilities
• 90 Days — A three-month cooling-off period for players who need extended time away to reassess their relationship with gambling
• Custom Duration — Set any number of days between 1 and 180 to match your specific needs

4.2 What Happens During a Time-Out

During an active time-out period, your krkeya account will be suspended. You will not be able to log in, make deposits, place bets, or access any real-money game features. Your account balance is preserved and remains safe throughout the time-out. Any active bonuses will be paused and reinstated when the time-out expires, subject to their original expiry conditions.

Time-out periods cannot be shortened once activated. If you set a 30-day time-out, the suspension will remain in place for the full 30 days — even if you contact support and request an early reversal. This is a deliberate design choice intended to protect you from impulsive decisions made during emotional moments.

4.3 Session Time Reminders

In addition to full time-outs, krkeya offers optional session time reminders. Once enabled, you will receive an on-screen notification after a set period of continuous play (for example, every 60 minutes) reminding you how long you have been playing and prompting you to take a break. Session reminders can be configured in your Account Settings under the Responsible Gaming tab.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the krkeya platform. When you self-exclude, your account is permanently closed and you are blocked from creating new accounts on the platform. Self-exclusion is intended for players who recognise that gambling is causing serious harm to their finances, relationships, mental health, or professional life.

5.1 Self-Exclusion Duration Options

• 6 Months — The minimum self-exclusion period at krkeya
• 1 Year — A full twelve-month exclusion for players who need significant time away
• 5 Years — A long-term exclusion for players with serious gambling harm concerns
• Permanent — An indefinite closure with no scheduled end date and no reinstatement option

5.2 How to Request Self-Exclusion

You can request self-exclusion through two channels:

• Via Account Settings → Responsible Gaming → Self-Exclusion (available around the clock, processed within 24 hours)
• By emailing [email protected] with the subject line "Self-Exclusion Request", your registered email address, username, and your chosen exclusion duration (processed within 4 hours)

Once your self-exclusion is processed, you will receive a written confirmation to your registered email address. krkeya will also suppress all marketing communications for your email and mobile number for the duration of the exclusion period.

5.3 What Happens to Your Balance on Self-Exclusion

Any remaining real-money balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days of the exclusion being processed. Bonus balances and free-spin winnings accrued under active wagering requirements are forfeited upon self-exclusion, as per the krkeya Terms & Conditions.

6 Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. Understanding the warning signs is the first step to addressing gambling harm before it escalates. The following indicators are widely recognised by mental health professionals and responsible gaming organisations as early and advanced signs of problematic gambling behaviour.

6.1 Early Warning Signs

• Spending more money on gambling than you originally planned in a single session
• Thinking about gambling frequently when you are not playing — during work, meals, or family time
• Using gambling to relieve stress, boredom, loneliness, or negative emotions
• Feeling irritable or restless when you try to reduce or stop gambling
• Returning to the platform quickly after a loss in order to "win back" what you lost (chasing losses)
• Concealing the amount of time or money you spend gambling from family or friends

6.2 Serious Warning Signs

• Borrowing money from friends, family, or financial institutions to fund gambling activity
• Neglecting work, studies, or family responsibilities due to time spent gambling
• Selling personal possessions or taking out loans to deposit more money
• Feeling that you cannot stop gambling even when you genuinely want to
• Experiencing anxiety, depression, or suicidal thoughts in connection with gambling losses
• Making repeated failed attempts to cut down or quit gambling on your own

7 Self-Assessment Checklist

Take a moment to honestly answer the following questions. If you answer "Yes" to three or more, we strongly recommend reaching out to the krkeya support team or one of the external resources listed in the next section.

8 Support & Resources

If you believe gambling is becoming a problem — or if a friend or family member has raised concerns about your gambling — help is available. krkeya's responsible gaming support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6). All communications are treated with strict confidentiality and handled with compassion, not judgment.

8.1 krkeya Responsible Gaming Support

Contact the krkeya responsible gaming team directly at [email protected]. In your message, include your registered username and describe your situation briefly. Our team can help you activate deposit limits, time-outs, or self-exclusion immediately, and can connect you with further support if needed. We respond to responsible gaming enquiries within four hours, around the clock.

8.2 Talking to Someone You Trust

Sometimes the most important first step is simply telling someone you trust about your concerns. Whether that is a family member in Dhaka, a close friend in Chittagong, a counsellor, or a community leader — speaking openly about gambling problems reduces shame and increases the likelihood of getting meaningful help. If you are not yet ready to talk to someone in your personal network, the krkeya support team can serve as a confidential first point of contact.

8.3 General Advice for Safer Play

• Set a strict budget before every session and treat it as money already spent — not as an investment
• Never gamble with money earmarked for rent, food, school fees, utility bills, or family obligations
• Take regular breaks — step away from the screen every 60 to 90 minutes during longer sessions
• Avoid gambling when you are tired, emotionally upset, under the influence of alcohol, or under significant financial stress
• Treat every outcome as random — past wins do not predict future wins, and no strategy guarantees a profit
• Review your transaction history regularly in Account Settings so you have a clear picture of your actual spending patterns
• Talk openly with your family about the fact that you gamble, so that it does not become a secret that is difficult to manage